In practice / Projects & studies

Work you can see.
Details you can check.

Explore a published project, then follow two illustrative workflows from customer enquiry to the next step.

Published project / Our own business

The SparkX website.

An original multipage website, service content and a server-backed enquiry form. See what shipped and what we checked.

Workflow studies.

These are illustrative workflow studies, not client case studies or measured results. They make our approach easier to discuss before a project is scoped.

2 workflow studies

Operations / Workflow study

An enquiry should start the work. Not more admin.

A considered path from a scattered inbox to a reviewed, assigned task.

Customer experience / Workflow study

A first conversation with a clear next step.

An AI phone assistant that knows when to hand the conversation over.

Your workflow will
have its own details.

That's the point of starting with a conversation.

The tools you already use, the people doing the work and the exceptions they handle all change the right design. A useful example opens the discussion. It doesn't replace the brief.

Talk through your version

Work you can see.Details you can check.